Your computer is currently being updated and optimized with the latest software.
Your Mouse and Keyboard may be frozen but don't panic because this is completely normal when this sort of operation is being performed.

Should you require to use your computer as soon as possible, please call me directly
+1-250-486-4499
As I make every effort to perform these tasks when the computer has not been used for at least 15 minutes, some times the task at hand may take hours to complete.

DO NOT ATTEMPT TO RESTART YOUR COMPUTER WHEN THE KEYBOARD AND MOUSE ARE FROZEN WITHOUT FIRST CALLING +1-250-486-4499
this could cause irreparable damage due to the nature of software updates being done.